Page 3 - PDF Annual Report 2017 -2018

MAINTAINING GOOD

GOVERNANCE

Good governance is key to maintaining high standards

and operating efficiently as a housing association.

Through lots of hard work, Muir is proud to have once

again retained the highest governance and viability

ratings awarded by the Homes and Communities Agency.

In 2016-17 we reviewed our corporate
priorities and grouped them under six
headings:

Maintaining Good Governance, Improving
Customer Satisfaction, Keeping People
Safe, Maximising our Assets, Building
New Homes and Retaining Talented and
Satisfied Employees.

We did this to enhance the focus we give
to all areas of work, and the services we
provide.

Changes we made to the ways our Board
Muir Group Housing Association helps to and committees operate ensured they are
build futures for residents, as well as pro- more robust, effective and efficient.
viding homes.
In November 2016, the Homes and Com-
We face many challenges each year in our munities Agency awarded Muir the high-
bid to do this, but we rise to each of them est Governance and Viability ratings - G1
and always aspire to be successful. and V1 - an achievement which reflects
our commitment to you, and justifies your
2016-17 provided us with new oppor- faith in us.
tunities to improve on what we do, and
we stayed true to our values in order to
achieve even better levels of service.

We draw inspiration from being #caring,
#responsive, #passionate, #inclusive,
#dynamic and #honest.

And we draw inspiration from you - our
residents.
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