Page 5 - PDF Annual Report 2017 -2018

Also, 78.6% of survey respondents said
they were happy with how we have been
listening to, and acting on the views of
residents – something we were pleased to
see improve after working hard to better
last year’s 70% figure. #honest

More than 91% of you agree that your rent
provides Value for Money, with 86.8%
of residents saying they are happy with
where they live. #inclusive

How we responded to repairs

in 2016-17:

Emergency Repairs completed on time: 98.5%

Urgent Repairs completed on time: 98%

Appointments made and kept: 94.7%

Repairs completed right first time: 89%

During 2016, Muir implemented a new Major repairs completed within timescales:
Housing Management System – Cx. 85.8%

The new system is improving the service
we deliver by providing a central point for
the management of customer communi-
cations and enabling Muir staff to access
Cx on mobile devices when dealing with
customer queries in their homes.
#dynamic

2016-17 was another busy year for our
Property Services department.

Although Muir will be striving to improve
in this area, the level of emergency and
urgent repairs being completed on time
remains high, a trend we are keen to con-
tinue. #passionate

5