Our News Archive

COMPLIANCE teams continue to ‘care about you’ as they live up to our Customer Commitment – 100%!  

The team confirmed they recently hit 100% compliance across all areas of gas, electrical, fire, asbestos, lift and water hygiene safety .  

It shows how they take the ‘care about you’ and 'look after your home’ areas of our Customer Commitment seriously – helping to make sure you can remain safe and happy in your home.

  "We’re working hard to provide compliance assurance to customers,” Sofia McFadyen, Muir’s Head of Compliance said.  

“Making sure you are safe in your home by ensure we comply with all gas, electrical, fire, asbestos, lift and water hygiene safety regulations is a huge part of our responsibility to you as your landlord.  

“ We’re proud to be delivering in those areas and living up to our Customer Commitment.”  

Thanks for your support!  

The Compliance Team has grown to help ensure your home remains a safe place to live, conducting regular checks and reviewing certificates and reports we receive from contractors.  

“We also have a rolling internal audit programme , to check that what we’re doing and what we’re reporting on is in line with our own policies and current legislation and best practice,” Sofia said.  

“The performance outcomes are a testament to the care and effort that has gone in from the team, and the support we get from residents who allow us access into their homes so we can do the n ecessary checks – thank you.”  

You can learn more about how we ensure your home remains a safe place to live here:  Health and Safety Compliance Responsibilities | Muir Group Housing Association  

Click here to learn more about our Customer Commitment: Our Customer Commitment | Muir Group Housing Association