NEED HELP CLAIMING BENEFITS OR MAKING THE CHANGE TO UNIVERSAL CREDIT?
OUR Tenancy Sustainment Officers can help you move your benefits to Universal Credit if you’ve had a letter telling you to act.
Daniel Turner, Muir Tenancy Sustainment Officer, has been supporting residents to make the move from their old-style benefits to Universal Credit, help ing make sure they don’t lose anything they’re entitled to.
If you’ve received a letter, you need to make the change too as many older-style benefits, including Tax Credits, Housing Benefit and Income Support, are gradually being phased out.
The move isn’t automatic – once you get a letter, you'll have to take action within the time set out otherwise you could lose your income-related benefits.
Contact us here when you receive your letter, if you'd like help to make the change: Help 4 You | Muir Group Housing Association
How we can help...
“I’m one of the Tenancy Sustainment Officers helping Muir residents make the change to Universal Credit,” Daniel said.
“When you get a letter telling you to act, it can be worrying, but we can help.
“I recently helped a resident who contacted us for help as it was a big change for him.
“Accessing new systems and processes was hard on his mental health.”
Daniel visited the resident and supported our resident through a telephone claim as he wasn’t able to make the claim online.
Daniel guided him through the transfer process so he didn’t lose anything he was entitled to, request ing his new Universal Credit and helping him to budget.
“Budgeting support was important as Universal Credit is paid monthly, unlike the old-style benefits which were paid every two weeks,” Daniel said.
“We arranged that the money for his rent come directly to us to ensure he didn’t get behind on his rent and fall into arrears, which would have caused further stress.”
We can also help you apply for benefits you might be entitled to.
What this resident said...
The resident said: “I would have really struggled due to my current mental health and anxiety, I didn’t really know where to start with it all.
“I’m really happy and glad Daniel has helped me as the whole process was very stressful.”
We can help you too – visit Help 4 You | Muir Group Housing Association or call us on 0300 123 1222 and request support from a Tenancy Sustainment Officer.