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OUR new Customer Commitment shows exactly what you can expect from us.

We’re committed to improving your overall customer experience and making things easier, smarter and better for everyone.

Your feedback from #TheBigChat has been key to helping us shape the way we do things, and our new Customer Commitment shows how we’ve taken your thoughts on board.

It’s a work in progress and won’t happen overnight, but you can be sure we’re dedicated to delivering all the objectives our Customer Commitment has in store.

Customer Commitment video


“Our new Customer Commitment is all about building trust – so you know what to expect from us,” Jackie Perry Executive Director Customer Experience said.

“You told us the things we should improve, and we’re committed to doing exactly what matters most to you.

“The Customer Commitment has been shaped by your feedback, and that’s formed the foundations of our approach.

“We really appreciate the time you took to tell us what you thought - your input will help make a massive difference for residents.

“You may have already seen some changes taking place, but take a look to understand more about how committed we are to you.”


Customer Commitment reader The Customer Commitment shows how we’ll:

Care about you…
Look after your home…
Care about your safety…
Take a genuine interest in the area you live…
Be honest with you…

Watch the video above to learn more or click on the image (left) to read and hear what's in store.

We know you’re ready, and you can be sure we’re working to make these things happen too.



You can also visit our new Customer Commitment page whenever you like by clicking here!

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