#THE BIG CHAT – HOW WHAT YOU SAID IS HELPING US MAKE MUIR OF A DIFFERENCE
YOUR Big Chat feedback has been helping us shape the way we deliver our services and we’d love to tell you about some of the changes we’re making.
We listened and now we’re acting on your feedback by designing new ways of working to help make things easier, smarter and better for everyone.
You may have already seen some changes, but here’s just a few of things we’re working on to enhance your customer experience with Muir.
Customer Commitment…
We’re developing a new Customer Commitment which will show exactly what you can expect from us.
The Customer Commitment is being designed based on the things you said mattered most to you during #TheBigChat, and from feedback you provided in customer surveys.
It’s due to be published later this year and you’ll see how we’re shaping services to meet your expectations in five key areas.
Keep an eye out for more news about this as we’re working hard to develop a Customer Commitment that helps keep you happy in your home with supporting services you can trust.
A new way of writing to you…
One of the things we learnt in #TheBigChat was that some letters you get from us aren’t always easy to understand and are too formal.
We recently launched our new way of writing – in a friendlier tone and easy to read style that should make things easier, smarter and better for you.
Our ‘On the Doorstep’ approach means we’ll write letters, emails and messages to you in a similar voice to one we’d use if we were having a conversation on your doorstep – just like when we spoke with you in #TheBigChat.
We’re hoping letters and emails you’ve been getting from us lately are much easier to read now – some of you have already told us we’ve got better at this.
Tenancy Sustainment service…
You’ve told us the support provided by our Tenancy Sustainment Team has been really valuable to help get benefits you may be entitled to, cut the rising cost of living, minimise money worries, access volunteer work, training and more.
We’ve helped lots of people in this way and we’ve increased the size of the team so we can offer even more support and make an even quicker difference for you.
If you want to learn more or ask for a member of the team for support, please visit our ‘Help 4 You’ hub at www.muir.org.uk/tenancy-support or call us on 0300 123 1222.
We’d love to help you too!
Doing more in your communities…
In #TheBigChat, you said you’d like to see more of us!
We’re now doing more scheme inspections in your communities, events including ‘spring clean skip’ days, and improving signage where needed – to help brighten places up.
We’ve also acted on specific things residents told us in #TheBigChat about grounds maintenance – which you’ve given us really good feedback about.
We’ve plenty more events and scheme inspections lined up so keep an eye on Twitter and Facebook to see when we might come to your community.
You’re always welcome to come over and speak to us when we’re out and about.
These are just some of the things we’ve been doing since #TheBigChat as we act on your feedback.
We’ll give you more details about some of the other things we’re doing soon, so feel free to visit our website or follow us on Facebook and Twitter to learn more.