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WE’RE improving the ways we receive your messages when you contact us at Muir – making things easier, smarter and better for everyone.

It means that however you choose to contact us, all your messages will come through to our Customer Experience Team in one place – so we’ll see them sooner.

mobile phone You don’t need to do anything differently, but our new ‘omnichannel’ way of working will give us greater visibility of all your messages at once, no matter how you choose to get in touch.

In our new Customer Commitment*, we said we wanted to make it easier for you to get in touch (Care about you) and how we communicate with you so it meets your needs (Be honest with you).

Easier, smarter, better logo This easier, smarter, better way of working will help us do exactly that.

We’re launching this new ‘omnichannel’ way of working from 13th February 2024. You don’t need to do anything differently, all the change is at our end, but thanks for your patience if you do experience any initial delay while we get this new service up and running.


*Our new Customer Commitment has been created using feedback you gave us in #TheBigChat, resident surveys and more.

Co-created with your National Residents Group (NRG) – Our Customer Commitment is all about trust – so you know what to expect from us and the services you receive.

Customer Commitment logo Our Customer Commitment shows how we’ll:

  • Care about you…
  • Look after your home…
  • Care about your safety…
  • Take a genuine interest in the area you live…
  • Be honest with you…

Learn more about it here: www.muir.org.uk/our-customer-commitment