WE’VE LAUNCHED OUR NEW LOOK REPAIRS AND MAINTENANCE TEAM FOR OUR CUSTOMERS!
YOUR repairs team is getting a fresh new look as Muir Property Solutions (MPS) and We’re Muir come together to modernise your maintenance service.
It’s the next step in delivering our Customer Commitment as we focus on creating a high-performing repairs service, that makes things easier, smarter and better for you.
Residents in our North and Cheshire regions will now receive repairs and maintenance services from We’re Muir operatives, rather than MPS, as we become one organisation.
What’s happening and when?
The change, which happens on 4th November 2024, means we can invest more in your repairs and maintenance service – improving the way we look after your home.
It’s a big change which will take time to embed as we work to launch a better repairs service for you from April 2025.
You’ll soon see MPS branding disappear from ID badges, vans and uniforms, being replaced by our ‘We’re Muir’ logo – Click on the video to learn more.
This change won’t affect residents in our East region where Foster Property Maintenance are our partners delivering our repairs service.
We say…
“We’re excited to announce that We’re Muir operatives will be providing the repairs and maintenance service to residents in our North and Cheshire regions,” Anthony Brown, Muir’s Executive Director of Homes said.
“Becoming one organisation will enable us to provide a service that makes things easier, smarter and better, and improve the way we look after your home.
“It means we can invest more in your repairs and maintenance service, and we look forward to launching a better repairs service for you in April 2025.”
What else has happened?
Learn more about the amazing changes we’ve been making and how your feedback is shaping our repairs service in our latest ‘We’re Muir Magazine’ here: Special Edition All Regions Magazine - Autumn 2024.pdf [pdf] 4MB
Tell us how we’re doing…
We’re working hard to make the changes you’ve told us were needed to improve our repairs service. We want to hear from you about how we’re doing, so let us know by sharing your feedback on our website here: www.muir.org.uk/customer-feedback-form
