YOU SAID WE DID – HOW YOUR FEEDBACK IS HELPING US IMPROVE YOUR SERVICES IN 2024/25
YOUR feedback plays a massive part in improving how we do things so services we provide are easier, smarter and better for you.
We listen to things you say about your Muir customer experiences – through survey’s conversations, complaints, compliments and your National Residents Group (NRG) – using them to enhance services we deliver.
Changes we make can have a huge impact on you and other Muir customers. Thank you for helping us improve things we do in 2024-25.
“Feedback you provide is so important in helping us understand what matters most to you,” Liam Radford, Muir’s Head of Customer Experience (pictured) said.
“We act on what you say to help ensure our services reach standards you deserve and live up to our Customer Commitment.
“It’s great to know how our services our received, working with you to understand what and how we can improve.”
Things we’ve done include:
• Rolling out our repair diagnosis tool, helping us complete more repairs 'right first time’.
• Launching our ‘My Muir’ online customer portal to improve access and choice for customers getting in touch with us and accessing services.
• Bringing Muir Property Solutions (MPS) and We’re Muir together as one organisation as we work to modernise your maintenance service.
• Improving our complaint responses by including a review of how we’ve handled the complaint.
Click here to learn more about things we’ve done to enhance your Muir customer experience in 2024-25 – making things easier, smarter and better for you: www.muir.org.uk/you-said-we-did 