LEARN WHY PENNY’S JOINED OUR NEW CUSTOMER VOICE PARTNERSHIP!
PENNY Jennions is Chair of our new Customer Voice Partnership and says she can’t wait to work together with us to make people feel even happier in their homes.
Penny, a customer for 39 years, jumped at the chance to join the new Partnership and is relishing the responsibility of being the first Chair after responding to our promotional campaign.
She met the Partnership’s Customer Advisors for the first time at its recent launch event.
And Penny said she felt plenty of passion in the room for places and communities as she shared why she’s so dedicated to making a difference for customers.
“I’m very passionate about where I live,” Penny said.
“Being able to have a voice, look at what’s going on everywhere, and make people safe and secure is very important.
“Through my career of 40 years I’ve always worked with people and families and there’s always been an element of housing.”
On working together with us as Chair of the Partnership, Penny said: “We will make a difference.
“What I want us to do is to build a relationship with customers so they are confident coming to us when something’s not right, if it’s good or if they have an idea, and know that we’ll look at it.
“They need to be heard and that’s what the Customer Voice Partnership is about.”
Following the first Customer Voice Partnership meeting, Penny added: “It’s a really good opportunity for me to work with other customers and Muir to make everybody feel comfortable in their homes.
“The other customers I’ve met on the Partnership are really passionate about where they live and are ready to work together as a partnership to make everybody feel happy.”
Learn more about how the Customer Voice Partnership launched at its first meeting, and how its Customer Advisors will work together with us to improve services that are easier, smarter and better here: ‘LIFT-OFF’ AS EXCITING NEW CUSTOMER VOICE PARTNERSHIP LAUNCHES AT FIRST MEETING! | Our Latest News | Muir Group Housing Association