OUR ADVISORS LOVE GIVING YOU A GREAT EXPERIENCE WHEN YOU CALL AND YOU’RE GIVING THEM TOP MARKS!
WE LOVE that more than two thirds of you are giving our Customer Experience Advisors top marks when you speak to them.
And we want to improve further!
Our Customer Experience Advisors are always here to help when you call us so it’s great that so many of you value what they do and how they do it in our post-call feedback surveys.
The customer service they help to deliver is vital to helping us enhance your overall customer experience.
“We’re delighted to know how many of you give our advisors top marks in our post-call feedback surveys,” Devon Brickland, Muir’s Customer Experience Coach said.
“It’s inspiring us to do even better because we always aim to please.
“We know how important it is to resolve the issues you call us to report – ensuring you can be happy in your home."
More than 66% of customers who gave post-call feedback gave our advisors 5/5, with more than 10% also rating us 4/5 in areas including call outcomes and advisor conduct.
“I’m always pleased when I can resolve issues effectively for customers as it can make a real difference to their day,” Grace Taylor, Muir Customer Advisor said.
“It means they get a good customer experience, and I also feel good because I’ve been able to deliver a positive outcome in a way they like.
“I enjoy speaking with customers and getting to know them a little while I’m on the phone with them working to resolve their issue.
“I’m pleased to help bring a friendly feel to the customer experience they receive.”
There are lots of ways you can contact us at Muir including on the phone, by email, on social media or by writing to us. See them all here: www.muir.org.uk/contact-us
We’re celebrating Customer Service Week 2024 – from October 7th-11th.
If you’ve got some feedback for us, you’re welcome to contact us here: www.muir.org.uk/customer-feedback-form