WE’RE DOING SATISFACTION SURVEYS – YOU MAY GET A PHONE CALL ASKING FOR YOUR FEEDBACK
RECEIVED a phone call asking for your feedback?
We’re currently doing satisfaction surveys!
What are the surveys for?
Each year, we ask for your feedback so we can understand our Tenant SatisfactionMeasures (TSMs).
They show us how well we perform for you, and in comparison to other social housing landlords.
Knowing how well we perform in different service areas helps us understand where we need to improve.
We’d love to get your feedback and are working with our partners, SPS, to call you on our behalf. If they call you, we’d be grateful if you can answer a few quick questions about the services you receive from us, so we can make things easier, smarter and better.
The phone number they'll use is 03330 494323.
“We really value your feedback,” Liam Radford, Assistant Director of Customers said.
“Your Customer Voice can help make a massive difference to the services you receive, as it shows us where we can improve.
“Thank you for taking part in the Tenant Satisfaction survey we’re doing with SPS.”
To learn more about how we use the Tenant Satisfaction Measures to improve services you receive, click here: Our Performance | Muir Group Housing Association
To learn more about how you can have a stronger say in the services you receive from us as part of our exciting new Customer Voice Partnership, click here: TAKE THE NEXT BIG STEP AND HAVE A STRONGER SAY IN WHAT WE DO! | Our Latest News | Muir Group Housing Association