YOU NEEDN’T SUFFER IN SILENCE – MUIR CUSTOMER SERVICE ADVISORS HELP RECOGNISE YOUR SAFEGUARDING NEEDS
A CUSTOMER Services Advisor at Muir has been using her safeguarding skills to help residents at risk of harm.
Leanne McKevitt says normal phone conversations with residents can reveal ways in which she can help them, beyond the initial issue they may be calling her about.
With Muir dealing with more than 100 safeguarding cases each year, Leanne and her customer service colleagues have developed well-trained ears for understanding when a resident may be in greater need of more support.
“Reporting safeguarding concerns is a hugely important pro-active part of my job, and a subject I am passionate about,” Leanne (pictured right) said.
“This gives me the chance to help tenants who may not have been heard before, as I can get into conversation about unrelated things, due to the nature of my job.
“I have found these conversations can lead to more issues that the tenant may not have mentioned before.”
One example of how Leanne has been able to help was for the benefit of one man who was struggling financially after a spell in hospital.
“He called about rent, but it transpired he was feeling terribly lonely,” she said.
“He had no food in his home and was struggling financially so I made a safeguarding referral.
“We were able to put in place some support for him, which I know made a real difference to his life.”
Muir has dedicated Safeguarding Champions who are committed to helping keep residents free from harm.
To learn more about Muir’s safeguarding approach and how we can help, or make a referral, visit: www.muir.org.uk/safeguarding