YOU'VE SAID REPAIRING YOUR SERVICE IS STARTING TO MAKE THINGS EASIER, SMARTER AND BETTER!
YOU’VE given us some great feedback about our repairs service as we strive to make things easier, smarter and better.
Compliments we’re getting show we’re on the right road as we continue to ‘Look after your home’ and live up to our Customer Commitment.
You told us the service needed to improve, and we acted on your feedback by creating a new We’re Muir repairs team for North and Cheshire residents; and announcing Foster Property Maintenance as your new repairs provider in the East.
We also launched a new Repairs Policy and developed new software to help us diagnose repairs more easily.
You’ve even told us the new way of sending pictures of issues via WhatsApp is making things easier, smarter and better for you too.
Thank you for your compliments – Here's what you’ve been saying!
John, a Chester resident said: “I contacted Muir and they sent someone out next day. Had to order new parts but fixed on the second visit.
Very nice fellow did a great job - very pleased."
Wendy, from Bury, told us: “They showed me your new way to report repairs - Sending video on Whatsapp.
“Ian was very efficient, did an excellent job and cleaned up after himself and was very polite.
“I sent a video of the completed job. I was very pleased with it.”
Thomas of Monk’s Orchard said: “Thanks to the man who came to spray the mould, he was very polite and efficient.
“It’s good to know mould problems are treated seriously and resolutions put in place.”
Blackpool resident, Alison said: “Rang up and got through straight away - lovely lady on end of phone.
“Brilliant job. Did exactly what I wanted.”
Justyna in Huntingdon told us: “Full professionalism from the operators and quick response to help.
“He found the problem very efficiently and quickly and of course solved it in a short time and repaired everything efficiently - a very good person in the right position.”
Natasha from Northwich said: “My bath panel had been broken for a while. The gentleman that came out was very polite. Within the hour the repair was fixed.
“The bath looks great now.”
“We know there’s still improvements to make but we’ve delighted to hear how some of you are seeing a positive difference to our responsive repairs service,” Paul Jones, Muir’s Responsive Maintenance Manager said.
“Repairs operatives enjoy fixing issues for you in your homes and it’s lovely for them to know you’re happy with their efforts.
“It’s also great to know you’re seeing improvements to how we work behind the scenes – thanks for letting us know.
"We’ll continue to improve.”
Thank you to everyone taking the time to give us feedback. We’ll continue to make improvements that make our responsive repairs service easier, smarter and better – so we enhance your customer experience and live up to our Customer Commitment.
You can learn more about our Customer Commitment here: Our Customer Commitment | Muir Group Housing Association