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AN ONGOING review of Muir’s Property Services model is already opening the door to a better way of working.

Earlier this year, the department’s Assistant Director, Nik Evans, told Muir’s residents how they will benefit from an enhanced maintenance service as part of an “exciting new era” when he announced some of the changes taking place as part of the current review (see here).

With new contractors already being confirmed, as well as the imminent launch of a new Asset Management System to help streamline existing processes, Nik is confident that residents will reap the rewards of an enhanced customer experience.

“These are very exciting times which are shaping the future of how Muir delivers its property services to customers,” said Nik (pictured right).

“I have been presenting our strategic plans to some of the resident’s forums from the regions in which Muir operates, and they have received a positive response.

“We are working hard to achieve a more effective service delivery model and the fact that new partnerships are already being announced is brilliant news in ensuring we do that for our residents.”

Muir recently announced how a new partnership with OpenView Security Solutions Ltd will see the electrical and mechanical contractor work with the housing association to provide PAT testing, fire alarm servicing, emergency lighting, door entry installations, fire risk assessments and more (see here).

The Association is also reprocuring contracts in other areas as all aspects of maintenance come under review during the next 18 months, while Muir’s existing partnership with its own in-house contractor, Muir Property Solutions, continues to strengthen since its acquisition in 2015.

And Nik also highlighted the importance of Muir’s new Asset Management System, which is just weeks away from going live as the department seeks to improve in all areas of its operations.

“The new system will improve our exsiting processes and help make our service more effective for residents,” said Nik.

“It will go live, as scheduled, in the coming weeks, with staff currently scrutinising the data to help deliver a seamless transition.

“Revising our management frameworks will help improve our maintenance services even further and we are sure residents will reap the rewards of our efforts to ‘Redefine Excellence’ and enhance the property services being delivered by Muir."

Keep an eye on www.muir.org.uk to stay up to date on further details as they unfold.