Report a repair here

Muir staff



You can use the online reporting tool below to report a repair that may be needed in your home.

Please provide as much information as possible so we can respond effectively.

Muir works to a response time of up to 20 days for general repairs.

However, if your repair is an emergency, please call us on 0300 123 1222 to ensure an appropriate response.

You can access some great self-help videos, meaning you may not have to wait for an engineer to visit.


They include: Common Central Heating Problems - Heating and Hot Water Quick Fixes - Defrosting Condensate Pipes - Reducing Condensation and Mould - How to Fix a Blocked Sink - Replace a Toilet Seat - Reducing Drafts - Preparing Your Home for Winter and more!

You could fix it in just a few minutes without having to make an appointment: