Jackie Perry - Executive Director Customer Experience And Executive Member Responsible for Complaints
Jackie cares about delivering great services that make a real difference to people helping to improve their quality of life.
She truly believes providing a safe and secure home is one of the most important things you can do for someone.
Having joined Muir in 2016 as Housing Services Manager, Jackie became Assistant Director of Customers and Communities before being appointed Executive Director of Customer Experience in 2023.
She leads on ensuring we deliver the best possible customer experience including co-regulation and consumer regulation, compliance standards: Transparencey Influence and Accountability, Neighbourhood and Community, and Tenancy; as well as customer communications and engagement, customer service, complaints, housing services, supported housing and safeguarding.
Jackie is strongly commited to ensuring the resident voice matters and is truly embedded within an organisation's culture, and provides support to our National Residents Group.
With more than 25 years' experience in the social housing sector and a qualified housing professional, Jackie is a member of the Chartered Institute of Housing as well as a qualified Executive Coach and Mentor.