Customer Feedback and Complaints Policy

Muir is committed to providing an effective feedback and complaints policy that delivers fair and efficient outcomes for residents while also serving to help enhance the services we provide.

You can view our Customer Feedback Policy here: Muir Customer Feedback Policy 2021.pdf [pdf] 348KB

Muir's 2020 Annnual Self-Assessment shows how we comply with good practice in accordance with the Housing Ombudsman's Complaints Handling Code:  Housing Ombudsman Complaints Handling Code - Muir Self-Assessment 2020-21.pdf [pdf] 94KB

To learn more about the Housing Ombudsman Service, and its Resident Panel, click


Complaints Handling Code infographic

Previous self assessments

2019-20 Self-Assessment: Housing-Ombudsman-Complaints-Handling-Code---Muir-self-assessment-October-2020_ (1).pdf [pdf] 91KB