The Housing Ombudsman - Hold Us to Account
The Housing Ombudsman Complaints Handling Code sets out how we respond to complaints fairly, put things right, and helps us improve.
Our Annual Complaints Performance and Service Improvement Report outlines how we've scrutinised and evidenced our compliance with the code. This includes our Board's response about how we handle complaints: Housing Ombudsman Annual Complaints Performance and Service Improvement Report 2024.pdf [pdf] 765KB
Our annual Self-Assessment shows how we comply with the Housing Ombudsman's Complaints Handling Code: Housing Ombudsman Complaints Handling Code - Muir self-assessment 2024.pdf [pdf] 462KB
We know we don’t always get it right
Sometimes you ask the Housing Ombudsman to look at your complaint.
Here's a link to the most recent complaints they’ve reviewed: www.housing-ombudsman.org.uk/decisions/
We’ll always work with you to put things right and learn lessons. We’ve implemented the actions and recommendation from the complaints.
Learn more about the Housing Ombudsman
You can read more about our complaints performance from the Housing Ombudsman Service here: www.housing-ombudsman.org.uk/landlords/
Learn more about the Housing Ombudsman Service, and its Resident Panel, at www.housing-ombudsman.org.uk
Our lead contacts for...
- Consumer Standards compliance and complaints - Jackie Perry, Executive Director Customer Experience
- Board Member Responsible for Complaints - Helen Wordsworth, Board Member