You Said, We Did - How we listen and act on your feedback

We listen to feebcack you provide in surveys, events like The Big Chat, when you make compliments or complaints and more.

We act on the feedback you provide to make improvements to services, so they're easier, smarter and better for you — enhancing your customer experience.

Here's some examples of how we listen and act on your feedback — showing how 'You Said, We Did' is making a difference.

 

You Said, We Did — Your feedback is resulting in greater green spaces

You Said, We Did — How we've cut your call waiting times

You Said, We Did — Making more improvements to your repairs service

You Said, We Did — Feedback on changes to our repairs service

You Said, We Did in 2024/25 — How what you said made a difference