Customer Voice Partnership - Chair

Amazing!  

You've just shown a great leadership skill by taking another step forward. You could become Chair of our new Customer Voice Partnership.  

We’re delighted you’re considering this role.  

Being Chair of the Customer Voice Partnership is a great chance to make a real impact while building leadership experience and making sure the Customer Voice is heard loud and clear.  

Have you got what it takes to guide discussions and help drive improvements across our business and throughout our communities?  

As Chair, you’ll...

• Lead the Partnership in-line with the Customer Voice Partnership Charter
• Chair well-organised, inclusive meetings where everyone can contribute
• Act as the key link between the Partnership and the Customer Service Committee, attending all meetings
• Make sure the customer voice helps shape decisions, policies and service improvements
• Provide insight on key changes affecting customers and support review and scrutiny activity
• Escalate important issues that affect a wider group of customers
• Plan and prepare for meetings, working with colleagues on agendas and follow-up actions
• Create a positive, respectful environment where members work well together
• Ensure actions are followed through and the Partnership operates effectively
• Build strong relationships with members, colleagues and the wider organisation
• Act as an ambassador for the Partnership

You’ll also: 

• Encourage different views and make sure everyone is included
• Ask questions and provide constructive challenge
• Review information and think critically
• Build positive, respectful relationships  

If this sounds like something you’d love to do, we’d love to hear from you !