The Next Step Big Step – What is the Customer Voice Partnership?
The new Customer Voice Partnership has been designed directly from what customers told us in The Big Chat.
You used your Customer Voice to tell us you want a stronger say in what we do, so we’ve worked together with the National Residents Group (NRG) to co-create these exciting new opportunities to work together with you.
Our Customer Voice Partnership
The Partnership is a group of customer advisors who share their views, experiences, and ideas to help shape our services. They play a vital role in how we listen, learn, and improve.
Together, they provide:
- Customer influence - sharing lived experience, insight and feedback about major changes affecting customers such as new legislation, customer-related policies, plans, and strategies.
- Constructively challenge by checking how services delivered to customer are performing to support continual improvement action.
- A strong voice at a regional and local level, ensuring customers can influence and shape what matters most about where they live.
Learn more about how the Partnership works here: Customer Voice Partnership - How it works | Muir Group Housing Association
We're looking for...
We’re looking for up to 12 customers to join our new Partnership.
If you’re passionate about making a difference, this is your chance to help shape the future and ensure every customer’s voice is heard.
Your insight and experience can help us improve and achieve great things – together!
Apply here to become a member: Customer Voice Partnership Members | Muir Group Housing Association
Apply here to Chair the Customer Voice Partnership: Customer Voice Partnership - Chair | Muir Group Housing Association
