Customer Voice Partnership

The new Customer Voice Partnership has been designed directly from what customers told us in The Big Chat.   

The Partnership is a group of customer advisors who share their views, experiences, and ideas to help shape our services. They play a vital role in how we listen, learn, and improve.   

Together, they provide: 

• Customer influence - sharing lived experience, insight and feedback about major changes affecting customers such as new legislation, customer-related policies, plans, and strategies.
• Constructively challenge by checking how services delivered to customer are performing to support continual improvement action.
• A strong voice at a regional and local level, ensuring customers can influence and shape what matters most about where they live.

Learn more about how the Partnership works here: Customer Voice Partnership - How it works | Muir Group Housing Association