Our Policies
Codes of Governance
Code-of-governance-2020.pdf [pdf] 125KB
NHF Code of Conduct 2026.pdf [pdf] 520KB
Strategies & Corporate Plans
Asset Management Strategy.pdf [pdf] 1MB
Building New Homes Strategy.pdf [pdf] 244KB
Customer Experience Strategy.pdf [pdf] 602KB
People Strategy.pdf [pdf] 250KB
Value for Money Strategy.pdf [pdf] 701KB
Policies
Housing Management & Tenancy
Aids and Adaptations Policy.pdf [pdf] 706KB
Allocations and Lettings Policy.pdf [pdf] 836KB
Anti Social Behaviour Policy.pdf [pdf] 508KB
Asbestos Policy.pdf [pdf] 643KB
Caution Alerts Policy.pdf [pdf] 719KB
Estate Management Policy.pdf [pdf] 733KB
Former Tenant Arrears Policy.pdf [pdf] 749KB
Income Management Policy.pdf [pdf] 722KB
Safeguarding Policy.pdf [pdf] 461KB
Starter Tenancy Policy.pdf [pdf] 691KB
Tenancy Fraud Policy.pdf [pdf] 796KB
Tenancy Management Policy.pdf [pdf] 779KB
Tenancy Sustainment and Social Investment Policy.pdf [pdf] 885KB
Vulnerable Person Policy.pdf [pdf] 979KB
Customer Services & Engagement
Compensation and Remedies Policy.pdf [pdf] 654KB
Customer Complaints and Feedback Policy.pdf [pdf] 1MB
Customer Voice Policy.pdf [pdf] 611KB
Assets & Repairs
Decent Homes Policy.pdf [pdf] 661KB
Repairs Policy.pdf [pdf] 727KB
Building Safely
Damp, Mould and Condensation Policy.pdf [pdf] 735KB
Electrical Safety Policy.pdf [pdf] 649KB
Fire Safety Policy.pdf [pdf] 906KB
Gas Safety Policy.pdf [pdf] 650KB
Lift Safety Policy.pdf [pdf] 638KB
Water Hygiene Safety Policy.pdf [pdf] 714KB
Sales, Development & Home Ownership
Sales and Home Ownership Policy.pdf [pdf] 560KB