STAIRs - Social Tenants Access to Information Requirement scheme
What is STAIRs?
STAIRs is the Social Tenants Access to Information Requirement scheme. Introduced by UK Government to provide social housing residents with greater transparency around what we do and how we do it, STAIRs helps ensure we remain #honest.
Both the RSH policy statement and the HOS guidance require Registered Providers to set out a policy explaining how they’ll provide information to customers, respond to information requests and make decisions.
We're required to provide certain information to show how we work.
Chapter 1
From 1st October 2026 we'll publish specific information relating to how we deliver our services and manage our homes.
Our transparent approach means most of this information is already on the website, to make it easier you can access everything under the following headings:
Governance and decision making
Chapter 2
From 1st April 2027 you'll also be able to request information on things like:
- The handling of property moves.
- Rent collection.
- Rent rates.
- Service charges for shared owners.
- Occupancy rights.
- Estate management, management of communal areas and boundary issues.
- Property conditions, repairs, and improvements to property.
- Anti-social behaviour.
- Staffing and training.
- Complaints handling, procedures and performance.
- Compensation and redress.
- Communication and customer service.
- Health and safety.
- Data handling and privacy.
- Security.
- Housing stock transfers and mergers.
- Housing stock profile.
- Environmental and energy efficiency information
You can request something by using this form:
You can also contact us in any of these ways if you prefer: Contact Us | Muir Group Housing Association